MoliSpace ("we," "our," or "us") operates the molispace.com website and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to this Privacy Policy.
1. Information We Collect
Personal Information You Provide
When you create an account, place an order, or contact us, we may collect: your name, email address, phone number, billing address, payment information (processed securely by our third-party payment processor), and any content or files you upload to the Service (such as reference images, briefs, and feedback).
Information Collected Automatically
When you access the Service, we automatically collect certain information including: your IP address, browser type, operating system, referring URLs, pages viewed, access times, and device identifiers. We collect this information using cookies, web beacons, and similar tracking technologies.
2. How We Use Your Information
- To provide, operate, and maintain the Service, including matching you with creators and facilitating task completion
- To process your transactions and send related information such as order confirmations and invoices
- To communicate with you, including responding to inquiries, sending service updates, and providing customer support
- To improve and personalize the Service, including analyzing usage patterns and developing new features
- To protect the security and integrity of the Service and prevent fraud
- To comply with legal obligations and enforce our Terms of Service
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With Creators: We share task details, reference materials, and feedback with the creator assigned to your task, as necessary to fulfill your order. We do not share your payment information with creators.
- Payment Processors: We use third-party payment processors (such as Stripe) to handle payment transactions. Your payment information is transmitted directly to and stored by these processors under their own privacy policies.
- Service Providers: We may share information with third-party vendors who provide services on our behalf, such as hosting, analytics, and email delivery.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encryption of data in transit (TLS/SSL), secure storage practices, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. Disabling cookies may limit certain functionality of the Service.
Types of cookies we use:
- Essential Cookies: Required for the Service to function properly (authentication, security).
- Analytics Cookies: Help us understand how visitors interact with the Service.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
7. Children's Privacy
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at admin@moli-app.com.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and Portability: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete personal information.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and disclose about you
- The right to request deletion of your personal information
- The right to opt out of the sale or sharing of your personal information (we do not sell your personal information)
- The right to non-discrimination for exercising your privacy rights
- The right to correct inaccurate personal information
- The right to limit the use and disclosure of sensitive personal information
To exercise any of these rights, please contact us at admin@moli-app.com. We will respond to verifiable consumer requests within 45 days.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. By using the Service, you consent to the transfer of your information to the United States and other countries where we operate.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: